Frequently asked questions
Is your service confidential?
When you place an order with our company, we ask you to provide us with such personal information as your name, phone number, and email address. We need this data to keep you updated on the important things related to your order or account.
Please note that our support team may contact you using only the phone number(s) stated on our website, such as 1-866-400-4532, 44-808-164-6612. In order to secure our mutual cooperation, please do not communicate with those who introduce themselves as CustomWritingService.com support staff and reach you from different phone numbers.
Also remember that we never ask you to provide your credit card information via phone conversations. You should enter this information only on appropriate billing form when making an online payment on our website. The CustomWritingService.com support administrator will send a confirmation letter to your personal account when your payment is received.
Is it ethical to receive your help with my assignments?
We offer original samples that can be used legally in a number of ways if properly referenced:
- As a source of arguments or ideas for your own research
- As a source of additional understanding of the subject
- For direct citing
Nonetheless, check your college’s/university’s policies, including their definition of plagiarism and paraphrasing before using our services. Make conscious decisions in regards to your education.
Where are you located?
CustomWritingService.com is a Limassol-incorporated academic assistance company. We have been working with students from the United States, the UK, and Canada since 2008 and are accepting online orders from any other country in the world. Our support offices are located in Eastern Europe.
Do your writers complete online assignments and multiple choice (checkboxes, T/F, etc.) tests?
We do not complete multiple choice tests and/or any other kind of online tests, as we believe it is as much the student's direct responsibility to pass tests (whether they are online or not), as it is to take exams. Besides, it is hard to evaluate the true quantity of work done by the writer while performing a multiple choice test. We also recommend not to share your personal information with writers (including any account login information) both in the paper’s details and through messages, as the company will not take responsibility if your personal data is abused in such a situation. In case you have ordered such an assignment, your order will be canceled and money will be immediately paid back.
Is there a possibility of plagiarism in my completed order?
We complete each paper from scratch and in order to make you feel safe regarding its authenticity, we check it for plagiarism before its delivery. To do that, we use our in-house software, which can find not only copy-pasted fragments, but even paraphrased pieces of text. Unlike popular plagiarism detection systems which are used by most universities (e.g. Turnitin.com), we do not report to any public databases—therefore, such checking is safe.
We provide a plagiarism-free guarantee that ensures your paper is always checked for its uniqueness. Please note that it is possible for a writing company to guarantee no plagiarism against open Internet sources and a number of certain databases, but there is no technology (except for turnitin.com itself) that could guarantee no plagiarism against all sources that are indexed by turnitin. If you want to be 100% sure of your paper’s originality, we suggest you to check it using the WriteCheck service from turnitin.com and send us the report.
Do you keep a database of pre-written essays?
No, we do not have such a database. All papers you order from us are written from scratch. This means your paper is unique and has never been published before—neither will it be published after we deliver it to you.
What is the format of your custom essays?
All our academic papers come in an accepted academic format: 1-inch margins on all sides, 275 words per page, 12-point Times New Roman/Arial font, double-spaced. If you need special formatting for your paper, please include these requirements in the Paper instructions box on the order page. Our writers can complete your paper, following all major formatting styles like APA, MLA, Chicago, Turabian, and others.
Is there a money-back guarantee? If yes, how can I receive a refund?
You can get more details about possible types and terms of refunds on our official money-back guarantee page.
Who will write my custom paper? What is my writer's degree?
Our writers have various academic degrees (from master's to PhD level) in a number of specializations. Due to that, we can easily choose an expert who fits the exact requirements for completing a particular paper. To ensure the quality of our service, we carefully investigate each writer's skills set based on the following parameters:
- Academic and professional experience
- Results of the writer's online written English test and the writer's application essay
- Rating in a particular field of study a writer has gained while working for CustomWritingService.com.
How to order a paper on CustomWritingService.com?
We take care not only of your academic success, but also of your experience with us. That’s why we have made the process of placing your order as easy and fast as possible—usually, it takes no longer than 3 minutes.
Let’s have a closer look at the simple steps you need to go through for submitting your order:
Fill in the order form.
Be sure to include specific paper instructions or upload any of the required materials. If you have any questions while specifying your paper’s information, just click on the info sign at the end of every field name and you will see a detailed tip on what exact information is required.
Proceed with the payment.
After you are through with the order form, you will need to make a payment via a preferable system. Right after that, you will be automatically provided with your personal account where you can track your order’s progress, provide additional requirements, and send messages to your writer or support manager.
A personal writer is assigned to your order.
Our qualified staff will choose the most suitable writer whose skills and experience match your field of studies and paper’s details. In case the writer must have any particular software or literature in order to get the assignment done, please do not forget to mention this in your initial instructions.
Your paper is completed and delivered to your personal account.
When the writer finishes your paper, it is delivered to your personal account as a PDF document, available for preview only. You will be able to download an editable MS Word version of the order right after you click the Approve button in the Files tab of your personal account. If any changes are to be applied to the paper, you are always welcome to request a free revision with a new deadline for the writer (be sure to check out more information about this in our revision policy).
You can see for yourself how easy the process is by going to the order page and submitting your paper details right now.
- Fill in the order form.
What is a free inquiry?
In case you want to double-check if we have a suitable writer to match your requirements, you can place a free inquiry. This is a good option if you need an assignment on a complex subject and want to make sure the necessary writer is available to work on it before paying for your order.
How do I fill in the order/inquiry form?
First, you need to go to the order form. Once there, specify your topic, page count (excluding the title and bibliography pages), delivery date, and the number of sources needed. Be sure to leave your comments on what exactly your assignment requirements are. If you have any questions while submitting your paper information into the order form, just click on the info sign after every field name and you will see a detailed tip in the pop-up window. You also need to indicate the course title, writing style, and any other important detail—this helps our writers to complete your assignment with maximum precision.
How can I pay for a custom-written paper? Is it safe to submit payments through your site?
CustomWritingService.com cooperates with international trustworthy payment systems only to ensure the safety and speed of your money transfer, as these companies are world known for the quality of their services.
After you fill out the order form, you will be redirected to the company's web page where tips will guide you through an easy process of paying for our service. In a couple of minutes, we receive the funds and start working on your order to provide you with high-quality academic assistance.
What does a complex assignment mean?
A complex assignment indicates an order that requires from our expert some special knowledge and more advanced research skills. Consequently, writers with such qualities should be compensated accordingly. Here is a list of disciplines the service complex assignment applies to:
- Architecture, Building and Planning
- Computer science
- IT, Web
- Biology (and other Life Sciences)
- Civil Engineering
If you place an order for one of these disciplines, you will be charged a 20% more than for ordinary assignments.
Orders that fall into the category Other are reviewed by the support team, and if they identify your discipline as a complex one, you will be charged an additional 20% of the initial order price. You will be notified of the price change and receive a link for additional payment.
How can I send my case study/articles/additional materials to the writer?
You can add any files either while filling out the order form, or right after you did it. Upon entering all of your paper’s details, you will be automatically redirected to your personal order page on CustomWritingService.com. Here, you can attach any of the required case studies/articles/additional materials directly to the Files tab. As soon as you upload the materials, they become visible to your writer. If you experience any difficulties with uploading your files, feel free to contact our support manager and ask for assistance.
Can I choose a specific writer?
If you are a returning customer, you can request the writer who previously completed an order for you. When placing a new order, you need to choose the Request writer option and select the writer you need from the drop-down list. Yet, there may be cases when this particular expert is not available at the moment. Therefore, a different writer can be assigned to your order.
Can the category of the writer I selected change?
1) Our writers are evaluated as often as possible to make sure we deliver only top-notch orders. We also frequently shuffle the "Advanced" writers to have the best ones on their team. Our real-time rating system takes every order a writer completes into account, selecting a true match for such an elite team. The latest evaluation of skills or changing average scores may be the reason why they spend some time on the regular team and some time on the advanced team.
2) We evaluate our writers on a regular basis to make sure they deliver quality papers that correspond to their category. Thus, some of them may be transferred from the "Best available" category to "Advanced" and vice versa. Once a writer completes an order, our real-time rating system updates his or her score. That's why a writer you worked with before may belong to a different category.
Can I contact a writer who will be writing my paper?
You will be able to communicate with the writer assigned by sending messages from your personal account. You will also get an email notification about every new message received from the writer. To ensure your paper is completed in the best possible way, we recommend to check your personal account from time to time to see if your writer has any questions regarding your order.
How long does it take you to find me a writer?
We start looking for a suitable writer to match your requirements as soon as you place your order. Yet, sometimes it may take a couple of days to find an available expert, especially if you have a complex assignment or subject. You can always check the status of your order, including if a writer was assigned, on your personal account.
Where is my writer from?
We employ writers from all over the world, varying from ENL (English as a native language) to ESL (English as a second language) experts with a strong command of English. We thoroughly test each of them before hiring, so you can be sure of your paper’s quality, even if it is completed by an ESL writer. Thus, you can choose from:
- The best available writer (those who can start working on your order immediately)
- Advanced (more experienced writers with a higher rating on our website)
- ENL writers (from the USA, Canada, or the UK).
If a native speaker is currently not available for completing a paper in any particular specialization, your order can be assigned to a non-native speaking writer whose level of English corresponds to the highest TOEFL score.
Can I request to add slides and charts to my paper?
Yes, you can. If your paper needs graphic representation, we can make additional slides and charts that support written material. Slides and charts will cost you half the price of a page, which also depends on the complexity and academic level of your paper.
Can you send me the copy of sources cited in my paper?
This option is available on our website. We can send you excerpts from articles, books, and more used in your paper by paying an extra $14.95 or 10% of your base order price if it exceeds $149.50.
What is the Smart Paper option?
If you have little understanding of your topic or need a detailed explanation of how your criteria were achieved in the paper, our writers can leave comments in your paper. Using the Smart Paper option, you can ask an expert to explain the development of the main idea, citations, style, and structural specifics used in your paper.
What the Smart Paper can give you:
- Main concepts of the paper highlighted and supported with arguments
- Explanation of the structure and its components
- Clarification of the chosen sources
- Recommendations for proper formatting and citing
To get any of these explanations, select the Smart Paper in your order form. It costs an extra 20% of the base order price.
Can my paper be delivered earlier?
If you need to get your paper earlier than the deadline, please contact our support service. We will see what can be done in your particular case. If your paper can be delivered earlier, we will send you a payment link for the urgency.
Do I pay for any revisions of my paper?
You can request a free revision at any point before approving your final paper or during the 7 days after approving the paper. A free revision is only possible to make your paper complies with the original instructions you set while placing the order. To ask for a free revision, always use the revision button on your personal order page.
If you have any extra requirements or need to rewrite the entire paper or large parts of it, you will have to pay an extra fee for such a revision. Please, contact our support service to calculate the cost of the revision your paper may need.
What is the Progressive Delivery option and how does it work?
Progressive Delivery is a reliable feature, designed specifically for aiding extended orders. Such academic works as theses, dissertations, capstone projects, etc. can be delivered to you in parts as the writer progresses. This option adds 10% extra cost to your order price. If you want to pay for your paper in parts, you can contact our support team before completing the order form to arrange a payment plan for you. Here are some of the benefits you get by using the Progressive Delivery service:
- Pay for your order in instalments.
- Maintain close communication with your writer.
- Receive the thesis/dissertation part by part or even chapter by chapter.
- Plan and schedule your academic work in advance.
Progressive Delivery works as follows:
- You place an order and we set up a Progressive Delivery and payment plan for you.
- We assign the most qualified writer to start working on your order.
- The writer delivers each part of the order by the deadline, specified in the schedule.
- You review and comment on each fragment after it is completed by the writer.
- Each part can be revised according to your comments while the writer continues working on the next part of your order.
- You can download a completed paper.
What does the Writer’s Samples service mean?
These are three randomly generated pages from the orders the assigned writer completed previously. This service allows you to get acquainted with the writing style of the person who is going to work on your order. It also gives you an opportunity to change the writer within 2 hours from the moment samples are generated. The writer may be changed up to three times on one order.
If you fail to request a different expert within the given time, we regard it as your acceptance of the writer who was assigned initially. The service is available for $5.
What is my personal account? How does it work?
Your personal account is the page, where you can track the progress of your orders, upload any additional materials, and communicate both with your writer and support manager. For your convenience, it contains:
- Your Orders tab. Here, you can track your order history with CustomWritingService.com and view the list of all your current and finished or canceled projects.
- New Order tab, where you can submit a new paper request.
- Profile section, which contains your personal information and allows you to change your password if needed.
By clicking on the order you’ve placed, you will be able to view its details in the Info tab and use the Messages tab to communicate with your writer or support manager.
When will my custom paper be done?
While placing an order with CustomWritingService.com, you can choose a period of time within which a paper should be delivered to you. The countdown until the specified deadline starts automatically from the moment we receive your payment in our system. For example, if you pay for your order at 6pm on Monday and choose a 3-day delivery option, you will receive your custom paper by 6pm on Thursday.
Remember that a writer needs a sufficient amount of time in order to conduct thorough research. Therefore, please choose the most suitable deadline when you place an order. Moreover, the later you need your paper to be delivered to you, the cheaper it will be. Thus, you will be able to save your money while your writer will have enough time to work on your order and ensure its quality.
Make sure you upload all the additional materials at the very beginning. If you fail to do that, the deadline for your order will be postponed as well.
In case you choose the Progressive Delivery option, you will get an individual delivery schedule that will be followed by the writer assigned to your project. You can read more about this service in the relevant section of this FAQ.
Can my paper be delivered earlier by X hours?
On your order page, you can request a number of on-demand options, including the possibility to shorten your deadline. Note that you will be charged additionally according to the new delivery time chosen. Before ordering this option, you may check how the price will change in our calculator.
How will I receive my paper?
As soon as your assigned writer completes your paper, you will get a notification via email with a link to your personal account. However, if your deadline is very short or expires soon, you’d better check the order’s progress in your account yourself in order to avoid any misunderstandings. Please note that we do not send files by email. The only way you can download and review your custom paper is by accessing it from your personal account on our website.
How can I download a printable Microsoft Word version?
You will be able to download a printable Microsoft Word file after you approve the preview PDF version. The file will be located in the Files tab of your personal account and you will be able to access it by pressing the Download File button.
What if I forgot my password?
When placing your first order with CustomWritingService.com, you will need to create your personal password. If you have forgotten it while submitting a new order, please follow the Forgot password link on the login form, enter your email, and set a new password. After that, you’ll get an email with an activation link. By following this link, you’ll be able to access your account with an updated password.
I want to cancel my order. How can I do this?
If for some reason you need to cancel an order you’ve placed, you can contact our support team, as we consider each case individually. Please note that in some cases, you will get only partial compensation of your payment. To find out more about a refund after a cancellation, check our money-back guarantee.
How can I receive a refund?
You can certainly get your money back in several cases. You can receive a full refund if you have paid for your order twice or if you have placed two identical orders. In case your paper was late or the quality of the paper does not correspond to your expectations, you will get compensation for these issues. You can find more details about possible types and terms of refunds on our official money-back guarantee page.
What if I don’t like my custom paper? Can I ask for a revision?
I haven’t received my custom paper by the deadline. What should I do?
Let us know immediately about that. You can do it by writing a message on your order page, entering a live chat, or calling us. Our support manager will carefully examine your order and will assist you with it right away. The reasons for late delivery may vary from time to time. It can happen that you have entered a wrong email address or your spam filter does not allow you to receive emails from us. It is also possible that the writer is waiting for your reply and can not continue working without your assistance, or we are checking the work for plagiarism. Whatever the case may be, contact us if you have any problems with getting your order on time.